I can accept returns notified within 7 Days of ordering that are
complete and in original condition with all packaging & Protective
film etc intact. Any IPTV service cannot be refunded once activated. Purchase
price of boxes includes a non-refundable configuration fee.
Standard Starview/Kryptview & Chinese Satellite/Cable/IPTV boxes are
considered A Grade, warranty is 6 Months RTB (you pay postage both ways) and is subject to reasonable
conditions detailed on warranty card, eg Box is not physically damaged, opened
or tampered with, you may load patched firmware following instructions included,
this will not invalidate the warranty, although I usually can not accept
returns of cable boxes that have been connected to the online server.
Unfortunately, Skybox and repaired or ex-display boxes have a DOA warranty only.
Any boxes damaged by loading patched
firmware that is corrupted, not for the box or otherwise corrupts or damages the box can
sometimes be repaired for a nominal fee subject to the customer paying for return postage.
boxes will be repaired/replaced at our discretion. There is also a further 6
Month RTM available on some items. You just pay for delivery both ways to the
I do not guarantee availability of Patched firmware nor any
features on patched firmware and am not responsible if Firmware is doctored to
destroy a box, I do not guarantee the box will open any encrypted
channels nor that any channels will remain available. If I obtain a server
access on your behalf, I cannot guarantee that service. I will try to offer technical support by e-mail as soon as possible
but do not guarantee to be able to offer such help or any time-frame for
Please include Order Number or order e-mail in all requests
for support and in all returns. Returned boxes should be sent to the address on
the original invoice and I recommend you use a tracked & insured delivery method
like Special Delivery. Returns will be refunded by the original payment method,
delivery charges are not refunded
Once the Package has been
collected by the Courier, the schedule is out of our hands. We will provide
tracking numbers where available and help in the unlikely event that any claims
need to be made. In the event of a delay or non-delivery, you will need to
contact the delivery company yourself in the first instance. Deliveries can be
any time between 8am and 6pm unless otherwise notified and you agree to
cooperate with the courier to receive the delivery.
goods remain the property of us until confirmed, completed and final payment is
received. For the avoidance of doubt, if for any reason the Bank or Paypal do a
chargeback, then the goods are still our legal property and must be returned
immediately at the buyers expense.
in doubt about anything, please